Melikoğlu Erdem Tourism Travel Ltd. Co. Live Support System Disclosure and Consent Statement

When you fill out the contact form on the website of Melikoğlu Erdem Tourism Travel Ltd. Co., you are giving your consent to the following statement:

In accordance with the Law on the Protection of Personal Data No. 6698 (KVKK) and the Electronic Commerce Regulation Law No. 6563, I consent to the processing and storage of all my personal data, including my identification and sensitive personal data, that I have provided/shared electronically, by Melikoğlu Erdem Tourism Travel Ltd. Co. and its affiliates and solution partners, in compliance with the purposes specified below and within the limitations of the relevant regulations, and I agree to receive promotional activities and informational calls via all kinds of electronic methods (SMS, email, fax, phone, computer, instant notification, automatic calling, online advertising networks, etc.). I acknowledge that I have read and understood the entire notification and accept that the declaration made in this manner is valid.

Purposes of Processing Your Personal Data

Your personal data will be processed within the framework of the following purposes:

1. a) Your personal data will be processed as part of customer transactions if you purchase travel services from Melikoğlu Erdem Tourism Travel Ltd. Co. and may be shared with official authorities in Turkey and abroad, accredited institutions by these authorities, and Melikoğlu Erdem Tourism Travel Ltd. Co. solution partners in accordance with the relevant procedures. Additionally, Melikoğlu Erdem Tourism Travel Ltd. Co. may process and store your personal data within the framework of customer transactions; including informational calls, physical document deliveries, and electronic communication activities such as SMS/email.
2. b) The personal data you share via the contact forms on Melikoğlu Erdem Tourism Travel Ltd. Co. websites will be processed for the purposes specified in Article 5.2 of the Personal Data Processing and Protection Policy available at https://www.melikogluturizm.com/KVKK Scope Information, including the creation of campaigns, offering special opportunities, cross-selling, identifying target audiences, enhancing user experience, developing the website of Melikoğlu Erdem Tourism Travel Ltd. Co., direct and indirect marketing, personalized marketing and remarketing activities, conventional or digital advertising and promotional activities, personalized segmentation, targeting, analysis and internal reporting activities, planning and execution of satisfaction activities, customization of products and services of Melikoğlu Erdem Tourism Travel Ltd. Co. according to the preferences, usage habits, and needs of individuals, suggesting and promoting to relevant individuals, and planning and execution of CRM (Customer Relationship Management) processes, as well as the planning and execution of all sales and marketing processes of Melikoğlu Erdem Tourism Travel Ltd. Co., and activities aimed at creating and/or increasing loyalty to the products and/or services offered by Melikoğlu Erdem Tourism Travel Ltd. Co.. Under these specified purposes and within the framework of your explicit consent, promotional activities and informational calls will be made to you through email, SMS, instant notifications (push notifications), social media, online advertising networks, automatic calling, computers, phones, faxes, and all other kinds of electronic communication tools.

Sharing Your Personal Data with Official Institutions

Your personal data will be recorded and stored to be provided to public institutions that are legally authorized to request any information and documents when necessary.

Storage Periods

The personal data belonging to data subjects will be securely stored in electronic and physical environments in accordance with the relevant legislation, primarily the provisions of the Law, and in line with international data security principles, using the methods described in the Melikoğlu Erdem Tourism Travel Ltd. Co. Storage and Destruction Policy.

The storage periods for personal data by Melikoğlu Erdem Tourism Travel Ltd. Co. are 10 years for identity category, 10 years for communication category, 10 years for customer transaction category, 5 years for visual and auditory recordings category, 10 years for health information category, and 10 years for marketing category. Detailed information regarding the methods and durations of personal data storage by Melikoğlu Erdem Tourism Travel Ltd. Co. can be found in the Storage and Destruction Policy.

Requests to be Made by Data Owners

You have the right to learn which of your personal data is stored in our database, request the correction of any incorrect data, and ask for the deletion of your personal data, preventing us from contacting you. For these requests, you can reach us by filling out the “Form Regarding Applications to be Made by Personal Data Owners” available at https://www.melikogluturizm.com/KVKK Scope Information/.